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ANSWERS TO FREQUENTLY ASKED QUESTIONS
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Can I visit The Loft as I would visit any shop?Yes, of course. We are always delighted to welcome our customers personally in our Loft. Badenerstrasse 569, 8048 Zürich. Mo – Fr 8.30 – 18.30.
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Can I order a custom bouquet in your online shop, or is it only possible to order the items shown?For a tailor-made bouquet please call us and we will be happy to oblige: +41 (0) 43 497 37 71, Mo – Fr 8.30 – 18.30.
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When is the best time to order a bouquet?As a rule, it is best to order well in advance. Same day deliveries are generally difficult to guarantee.
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Will the bouquet I order look exactly like the picture?Yes. However, there may be small differences according to the season and availability.
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Is it possible to have bouquets delivered on Sundays and public holidays?Unfortunately, this is not possible, but we will be happy to organise delivery as close to the date required as feasible.
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Will I be notified that my bouquet has been delivered?Yes. On request, we will be happy to provide this information.
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The recipient was not at home. What happens now?We get in touch with the recipient in advance and agree on a delivery time. If the article cannot be delivered on the day you requested, you will be informed.
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